Privacy Policy

Last Updated: March 13th, 2025

Introduction

Welcome to our Privacy Policy page. This Privacy Policy describes how we collect, use, and share your personal information when you use our services.

We are committed to protecting your personal information and your right to privacy. Please read this privacy policy carefully.

Account Information

EpicDetect leverages Clerk for user authentication, but some of the data is retained on our end as well. Prior to continuing, you can read about Clerk's privacy policy HERE. We retain the following information within our databases:

  • Your username
  • Your email address
  • The Clerk ID associated with your account

We do not maintain information about your password, as this is stored by Clerk. In the event of a breach with Clerk, we will notify you in accordance with their policies.

User Activity

We collect information about your activity on our platform, including:

  • Pages and features you access
  • Time spent on different sections
  • Interactions with other users and content
  • Device information and IP address
  • Browser type and settings

This information helps us improve our services and personalize your experience. If your account has been labelled as "inactive" for a period of 24 consecutive months, it will be deleted from both our databases and Clerk tenant.

Problem Query Submission

When you submit solutions to problems on EpicDetect, we collect the following information:

  • The content of your query
  • The frequency and total amount of your submissions

Submissions of solutions are the core of EpicDetect and allow us to maintain quality and accuracy of our platform.

Information We Collect

We also automatically collect certain information when you visit, use or navigate our platform. This information does not reveal your specific identity but may include device and usage information.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you about updates and other information

Data Retention

We will retain all information we collect regarding your Account as detailed in the Account Information section. Data collected from Problem Query Submissions is retained for as long as is necessary to maintain the quality and accuracy of our platform. If you would like this information deleted, to include Account Information or query submissions, please contact us at support@epicdetect.io.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include encryption, access controls, regular security assessments, and staff training.

Your Privacy Rights

You have certain rights related to your personal information, depending on your location:

Right to Access

Request access to your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Object

Object to processing of your data

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@epicdetect.io